Business Analysis and Performance Improvement Services

Our C Robinson Associates expertise has included performing business analysis, understanding how organizations function to accomplish their goals, and defining their needed capabilities to provide relevant products and services to their customers and stakeholders.

We have demonstrated capability assisting organizations with determining the course of action they will undertake to achieve their goals and objectives, and defining the key roles that business units and stakeholders will play.

Our process includes:

Collecting data - both internal and external

Discerning patterns and meaning in the data (analyzing)

Creating an action plan that addresses the resulting information


Following the business analysis and planning phase, C Robinson Associates can also provide resources to assist with implementation services for the newly created action plan.

“From the pre-planning assessment,  through the customization and delivery of training and ongoing leadership team engagement, C Robinson Associates, Inc. has been a true partner to JTA in our quest to become a more “customer focused” agency.”
-  Jacquie Gibbs, Chief of Staff, Jacksonville Transportation Authority