C Robinson Associates has a strong team that assists organizations with assessing the quality of their performance and helping to develop action plans that drive identified improvements.
The evaluation process consists of:
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Building measurement tools |
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Monitoring tasks |
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Evaluating measurements and results |
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Assisting with problem solving |
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Developing solutions |
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Successfully implementing changes |
Mystery Shopping is a methodology used to either collect information or to measure actual performance against the ideal and/or required customer experience.
C Robinson Associates offers a comprehensive Mystery Shopping program designed with the specific needs of the client in mind. We have experience delivering Mystery Shopping program services and we work one-on-one with our clients to identify their needs and create programming that meets their needs.
We design our survey instruments to collect and assess information allowing us to provide recommendations to drive the best outcomes for our clients.
Quality Assurance, Monitoring, Compliance and Evaluation services provide valuable insight to agencies, consumers, clients and companies and are designed to:
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Measure adherence to internal policies and procedures (standards and guidelines) |
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Identify training and technical skills needed |
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Identify performance trends |
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Improve the customer experience |
Companies find that having an objective monitor yields information that can be used to improve staff performance, productivity and effectiveness and thereby build confidence in the quality and accuracy of the overall offerings and service delivery.
